Liaison For Bottom Line Results

MY EXPERTISE & SKILLS

Goal oriented energetic professional known for ability to envision, plan, develop, document, transfer and implement automation to drive functional change in operations and growth.

Specific Areas of Expertise:

Liaison & Project Management
Corporate Change Initiatives
Training Systems
Performance Consulting

Areas of excellence include:
• Analyzing Needs • Training and Mentoring
• Solving Problems • Multi-Tasking
• Delivering On Schedule • Managing and Liaison With Teams
• Managing and Supporting Change • Conscientious of Quality Results
• Organizing to Achieve Corporate Goals • Gleaning Key Information
• Comprehending End Results • Self Starter


EXPERIENCE HIGHLIGHTS

Liaison & Project Management

• Liaison with parent company marketing department for product plan requirements
• Liaison with IT for network requirements, resolved issues including root cause analysis, and coordinated website content and layout
• Liaison and built key relationships with business partners, IT, marketing, and vendors
• Evaluated requests for new system functionality and determined effect on existing system
• Identified on-going system enhancement requirements and managed implementation
• Managed project plans for issues tracking, resolution, and testing and deployment methods for integrated sales and operations system
• Developed web-based sales lead platform system and website
• Designed marketing activities and email and print campaigns
• Planned and executed strategies for cultivating funding through publications, conferences, and national and international public-speaking presentations
• Closed sales of $22 million in first quarter with 50% sales capture rate and displayed consistent ability to increase sales capture rate with company record high of 80%
• Editor for monthly publication designed for client retention and company positioning of financial consulting services in area real estate market
• Coordinated Technical Information Office in the Center for Robotics Systems in Microelectronics
• Liaison with international contributors for review and article submissions to international Journal of Robotics Systems, and assisted editorial production
• Designed and edited international newsletter for academia as a National Science Foundation grant recipient
• Created access for website translation to Spanish
  

Corporate Change Initiatives

• Liaison with management and IT on key projects requirements and issues
• Analyzed change management needs, determined how changing business needs affected systems, identified opportunity areas to drive efficiencies, and analyzed customized software system solutions
• Designed, planned, implemented and supported systems for re-organization, networked sales and operations, and new programs to support corporate initiatives and policies and procedures
• Developed new networked system to centralize and streamline operations
• Created new process for paperless data retention and file storage
• Launched company-wide rollout of new on-line sales and operations system
• Planned and implemented initiatives to manage by real-time reporting
• Initiated expansion funding plan for accreditation and International projects and events
• Opened new branch sales division, and liaison with parent company
• Developed new corporate identity, and created rollout for marketing campaign
  

Training Systems

• Designed, implemented and managed technical systems training initiatives for company management, team members, and new hires
• Developed and directed new training department, and created training materials, workflow policies and procedures
• Managed training for re-organization of departments and branches
• Developed and delivered on-line training curriculum and classroom training for branches and regional operations center
• Created and implemented leadership development training program for Western Region Internship Training program, and volunteers and staff
• Developed sales training product, and processing program for proprietary application system
• Conducted training seminars to Realtor Board members
• Mentored university students on campuses in southern California

Performance Consulting

• Liaison with management and users to identify and analyze performance needs
• Defined, implemented and evaluated programs and training strategies to improve performance of operations, sales, departments and branches
• Developed criteria for evaluating effectiveness of corporate initiatives for National Training Manager
• Created an internal tracking report system
• Designed informational sales tools including pre-qualification program and sales progress tracking system
  

Please contact me directly for employment history and references.